Night Shift Call Center Team Leader

1 week ago


Lahore, Punjab, Pakistan HDH Telecommunications Full time
Call Center Team Lead Job Overview

We are seeking an experienced Call Center Team Lead to join our night-shift International Outbound Campaign team at HDH Telecommunications. As a key member of our organization, you will be responsible for leading a team of representatives, driving sales targets, and delivering exceptional customer service.

Main Responsibilities:
  • Lead and manage a team of representatives to achieve sales targets, resolve customer complaints, and provide excellent service.
  • Develop and implement strategies to improve team performance, optimize call center processes, and ensure efficient use of resources.
  • Prepare and present regular reports on team performance to senior management, highlighting successes and areas for improvement.
  • Foster a positive work environment that encourages collaboration, learning, and growth.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve team performance and drive business results.


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