Call Center Team Lead

1 week ago


Lahore, Punjab, Pakistan HDH Telecommunications Full time
About This Role

The Call Center Supervisor position at HDH Telecommunications is a dynamic opportunity for a seasoned professional to lead our night-shift International Outbound Campaign team. As a key member of our organization, you will be responsible for driving team performance, delivering exceptional customer service, and achieving business objectives.

Main Responsibilities:
  1. Lead and manage a team of representatives to achieve sales targets and provide exceptional customer service.
  2. Develop and implement strategies to improve team performance, optimize call center processes, and ensure efficient use of resources.
  3. Prepare and present regular reports on team performance to senior management, highlighting successes and areas for improvement.
  4. Foster a positive work environment that encourages collaboration, learning, and growth.
  5. Stay up-to-date with industry trends, best practices, and new technologies to continuously improve team performance and drive business results.


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