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Outbound Campaign Supervisor
21 hours ago
The ideal candidate for this Outbound Campaign Supervisor position at Technovate Global will have extensive experience in managing outbound call centers. They will be responsible for leading a team of 10-15 agents, ensuring they meet campaign goals and KPIs.
Key Responsibilities:
- Oversee the day-to-day operations of the outbound call campaign, ensuring all aspects are running smoothly.
- Provide guidance to improve team performance and efficiency, utilizing tools like ViciDial and other relevant call center software.
- Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
- Prepare and analyze performance reports, providing actionable insights to optimize results.
- Address and resolve operational issues promptly, maintaining a smooth workflow.
- Collaborate with senior management to align operations with overall campaign strategies.
- Prepare basic daily reports using Excel and other tools as required.
Requirements:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
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