Contact Center Supervisor

23 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Contact Center Supervisor

This is an exciting opportunity to join our team as a Contact Center Supervisor. As a leader in your field, you will be responsible for overseeing the day-to-day operations of a team of customer service representatives.

Your primary focus will be on ensuring that the team meets its performance targets and provides exceptional customer service. You will work closely with the management team to identify areas for improvement and implement solutions to optimize workflows.

You will also be responsible for generating and presenting regular performance reports to stakeholders, highlighting key metrics, challenges, and achievements.

Main Responsibilities:

  • Team Management: Lead, motivate, and manage a team, providing guidance and support to achieve individual and team KPIs.
  • Performance Monitoring: Regularly monitor, evaluate, and review agent performance, including call quality, sales targets, and customer satisfaction scores.
  • Reporting: Generate and present regular performance reports to stakeholders, highlighting key metrics, challenges, and achievements.

  • Contact Center Leader

    19 hours ago


    Islamabad, Islamabad, Pakistan beBee Careers Full time

    This role requires a strategic thinker who can plan and manage the operation of our contact centers.The successful candidate will have excellent decision-making skills, with the ability to continuously improve performance and meet key performance indicators (KPIs).Key Responsibilities:Forecasting and planning manpower, facilities, and resourcesIdentifying...


  • Islamabad, Islamabad, Pakistan Call Center International Llc Full time

    National Sales Manager to work for American Call CenterCall Center International, LLC is a successful international telemarketing company that specializes in both inbound and outbound sales and marketing with a direct focus on multilingual telemarketing solutions tailored to client-company needs.OUR PLANS:Create the world's largest Ethnic Inbound Outbound...


  • Islamabad, Islamabad, Pakistan CCI Market Intelligence Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CCI Market IntelligenceJob Title: Executive - Digital Contact CenterJoin our dynamic team as an Executive - Digital Contact Center In this role, you will handle customer interactions across digital channels, deliver...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Digital Contact Center Executive Job Description:">This role involves handling customer inquiries and concerns via digital channels, providing exceptional service, and supporting our digital transformation goals. To succeed, you will need to possess excellent communication skills, tech savviness, and the ability to work in a fast-paced...

  • Academic Supervisor

    4 weeks ago


    Islamabad, Islamabad, Pakistan Quran Online Tution - Online Education Center Full time

    Academic Supervisor Quran Online Tuition - Online Education Center, Pakistan We are looking for a supervisor who will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Role Overview:We are seeking a highly skilled and experienced professional to lead our contact center digital strategy. As a Contact Center Digital Strategy Expert, you will be responsible for developing and implementing strategies to improve our customer service operations.You will work closely with other teams to achieve business objectives, develop and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We require a Contact Center Representative for our UAE based campaign who can effectively handle customer inquiries and resolve issues promptly.Work Schedule: This role involves working evening shifts from Monday to Friday, between 5:00pm to 11:00pm.Salary Information: The monthly salary package includes AED 18,000 to AED 22,000, along with additional...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Title: Business Development Manager – Call Center ServicesWe are seeking a dynamic professional to spearhead the expansion of our call center services. This role focuses on identifying new business opportunities, fostering client relationships, and driving revenue growth.Key Responsibilities:Market Research & Strategy: Conduct comprehensive market...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Leadership OpportunityWe are seeking an experienced leader to take on the role of Commercial Center Supervisor and lead our sales team.The ideal candidate will have a proven track record of leading high-performing teams, achieving sales targets, and developing effective sales strategies.This is a leadership role requiring strong sales acumen, people...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Call Center AssociateWe are seeking an experienced Call Center Associate to join our team and handle a high volume of customer calls.Answer incoming calls promptly and efficiently to address customer concerns.Utilize problem-solving skills to resolve customer complaints and issues.Document all customer interactions and update records accordingly.Key...