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Customer Experience Strategy Lead

2 weeks ago

Karachi, Sindh, Pakistan Daraz Full time
About the Role

This is an exciting opportunity to join Daraz as a Customer Experience Product Manager, where you will lead the product lifecycle from concept to execution.

You will collaborate with cross-functional teams to break down complex challenges into manageable components and develop logical solutions.

Responsibilities
  • End-to-End Product Management: Develop and execute comprehensive product strategies to drive business growth and customer satisfaction.
  • Data-Driven Decision Making: Leverage data analysis and insights to measure product performance, optimize workflows, and drive continuous improvements.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to break down complex challenges into manageable components and develop logical solutions.
  • Risk Management: Proactively identify potential risks, analyze impact, and develop structured mitigation plans.
Requirements
  • Bachelor's degree in Science, Engineering, Computing, or a related field (or equivalent practical experience).
  • Minimum of 4 years of experience in product management or product operations, with at least 2 years in E-commerce, customer service, or AI domains.
  • Strong understanding of product development frameworks, Agile methodologies, and structured problem-solving techniques.
  • Advanced proficiency in Microsoft Excel (e.g., complex formulas, pivot tables, data analysis). Knowledge of SQL/Python or other programming languages is a plus.
About Daraz

Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com