Customer Experience Specialist

6 hours ago


Lahore, Punjab, Pakistan beBeeService Full time 6,500,000 - 8,500,000
**Job Summary**

As a Service Manager, you will be responsible for overseeing the delivery of high-quality service to customers. This role requires strong leadership and analytical skills, as well as excellent communication and problem-solving abilities.

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  • Develop and implement strategies to improve customer satisfaction and reduce repeat repairs.
  • Monitor the performance of Authorized Service Centers and provide guidance for improvement.
  • Collaborate with Sales Teams and Dealers to resolve complaints in a timely manner.
  • Manage spare parts inventory and ensure timely replenishment.
  • Ensure compliance with ISO9000 Quality Management System requirements and educate service staff on their responsibilities.
Key Responsibilities:
  • Provide exceptional after-sales support and achieve revenue targets.
  • Collaborate with cross-functional teams for efficient complaint handling and resolution.
About Us

Our organization is a pioneer manufacturer of electrical goods in Pakistan, established in 1956 by Malik Brothers in collaboration with M/s AEG of Germany.

What We Offer

A challenging and rewarding career opportunity with a reputable organization that offers growth and development opportunities.

Why Choose Us

Our organization is committed to delivering high-quality products and services to our customers, and we are seeking individuals who share this commitment.



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