Contact Center Agent

17 hours ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time

Job Title: Contact Center Agent

Summary:

We are seeking a motivated and organized individual to assist in administrative and operational activities. The successful candidate will possess excellent verbal communication skills and be able to work effectively in a team environment.

About the Role:

This is an exciting opportunity for someone who is eager to learn and develop their skills. As a Contact Center Agent, you will be responsible for answering calls and managing correspondence, as well as organizing and maintaining updated documents.

Key Responsibilities:
  • Answering Calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Correspondence Management: Manage incoming and outgoing correspondence, including emails and letters.
  • Document Organization: Maintain accurate and up-to-date records of customer interactions and documentation.
  • Administrative Support: Provide general administrative support to the team, as needed.
Requirements and Qualifications:
  • Excellent Communication Skills: Possess strong verbal communication skills, with the ability to effectively communicate with customers and colleagues.
  • Organizational Skills: Be highly organized and able to prioritize tasks effectively.
  • Teamwork: Work collaboratively as part of a team, supporting colleagues as needed.
  • Basic Computer Skills: Have basic computer skills, including Microsoft Office and other relevant software applications.
Benefits:
  • Transportation Allowance: Receive a transportation allowance to support your daily commute.
  • Meal Allowance: Enjoy a meal allowance to help cover the costs of meals during your work hours.
  • Medical Assistance: Access medical assistance to ensure your health and wellbeing.
  • Opportunities for Growth and Development: Participate in ongoing training and development opportunities to enhance your skills and career prospects.

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