Contact Center Voice Engineer

2 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
Job Title:

Voice over Internet Protocol (VoIP) and Contact Center Solutions Specialist

About the Role:

We are seeking a skilled professional to manage our VoIP and Contact Center solutions, ensuring seamless and efficient operations.

Main Responsibilities:
  1. Deploy and Support Voice Solutions
  2. Making strategic decisions to drive initiatives and communicate effectively across organizational levels regarding Teams Phone System Deployments.
  3. Leading complex projects demonstrating technical and strategic skills.
  4. Utilizing PowerShell for system management.
  5. Integrate Ribbon SBCs with MS Teams Direct Routing, including deployment and troubleshooting.
  6. Managing Poly (HP) Devices, deploying and troubleshooting Teams Phone System and Poly Devices.
  7. Configure Unified Messaging with M365.
  8. Handling field requests, modifying agent profiles, and designing call flows.
  9. Performing Tier 3 operations, maintenance, and upgrades in the call center environment.
  10. Analyze Logs to Diagnose and Resolve Issues.
Requirements:
  • A minimum of 3 years of IT experience or 5+ years without a Bachelor's degree.
  • Extensive Experience with SBCs, Unified Communications, and Contact Center Technology.
  • Certifications in relevant Microsoft Technologies like MS-721 and Webex Contact Center.
  • The ability to transport and install equipment up to 20 lbs.
About This Role:

This position requires a strong understanding of voice solutions and contact center technology.

Contact Information:

Please contact us for more information about this role.


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