Customer Success Representative

24 hours ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Overview

Ibex, a leading outsourcing and offshoring consulting firm in Pakistan, is seeking an experienced Client Success Representative to join its team. As a key member of the Implementation Services team, this individual will be responsible for ensuring seamless client onboarding and exceptional customer service.

Responsibilities
  • Prioritize Client Cases: The successful candidate will prioritize daily work according to department policies or Implementation Services Level Agreement.
  • Daily Communication: They will communicate with dealers/vendors using phone calls and emails to ensure timely resolution of client queries.
  • Quality Service Delivery: This role requires ensuring quality service delivery to both internal and external clients.
  • Ticket Resolution: The candidate will record client interactions in the ticketing system, including questions, concerns, actions taken, and next steps needed.
  • Backup Support: They will serve as a backup for the Support and Reconnections team, assisting with tasks such as Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
Requirements
  • A minimum of three years in customer contact or customer service experience.
  • Proficiency in Microsoft Suite, specifically Excel, Outlook, and Word.


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