
Strategic Account Growth Professional
2 days ago
As a seasoned professional, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures.
A successful account manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals.
Key Responsibilities:- Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
- Conduct in-depth discovery to align offerings to customers' operational and strategic challenges.
- Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
- Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
- Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
- Troubleshoot issues promptly, identifying the best course of action in line with both customer success and business objectives.
- Drive strategic account planning to achieve and exceed higher-value revenue targets.
- Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.
Our ideal candidate possesses:
- Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
- 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
- Proven software sales experience and ideally relevant industry experience in our verticals (e.g., transportation, logistics, construction).
- Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
- In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
- Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
- Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.
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