Help Desk Support Specialist

5 days ago


Lahore, Punjab, Pakistan ASK Development Full time

We are seeking a highly motivated Help Desk Support Specialist to join our team at ASK Development.

Job Summary

The ideal candidate will be responsible for providing technical support to our customers through various channels. This includes answering phone calls, responding to emails, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Handle and respond to customer calls effectively and professionally.
  • Provide online support to customers regarding company services.
  • Follow up with the Operations team for fault rectifications exceeding 48 hours.
  • Create and close Network Trouble Tickets as required.
  • Maintain a record of faults for respective regions.
  • Execute special tasks assigned during duty hours.

Hiring Criteria:

  • Qualification: A minimum of a graduate degree from a reputable university.
  • Communication Skills: Fluency in English and Urdu with a neutral dialect is essential.
  • Experience: Preference will be given to candidates with at least 6 months to 1 year of experience in customer service.
  • Salary: A competitive salary package including performance-based incentives.
  • Shift: Rotational shifts will be assigned on a monthly basis.

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