Help Desk Team Member

4 days ago


Lahore, Punjab, Pakistan TechSea Full time

Job Opportunity:

TechSea invites applications from experienced customer support professionals to join our Help Desk Team as an IT Service Specialist.

Your Key Responsibilities:

  • Provide top-notch customer service and support.
  • Ensure timely and effective issue resolutions.
  • Monitor and respond to support tickets efficiently.
  • Bolster customer retention through proactive solutions.
  • Process Reverse Recruiting and Resume Writing orders.
  • Engage unresponsive customers effectively.
  • Address refunds and order issues promptly.
  • Maintain accurate refund tracking records.
  • Reduce refund requests through efficient dispute resolution.
  • Prepare detailed case reports and summaries.
  • Collaborate seamlessly with internal teams.
  • Update customer information accurately.

What We Offer:

  • A competitive salary package.
  • Generous benefits and perks.
  • Opportunities for professional growth and development.
  • Diverse and inclusive work environment.
  • Emphasis on work-life balance.
  • State-of-the-art equipment and tools.

About TechSea:

We're a rapidly growing SaaS-based company committed to delivering exceptional IT and career services.



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