
Help Desk Team Member
4 days ago
Job Opportunity:
TechSea invites applications from experienced customer support professionals to join our Help Desk Team as an IT Service Specialist.
Your Key Responsibilities:
- Provide top-notch customer service and support.
- Ensure timely and effective issue resolutions.
- Monitor and respond to support tickets efficiently.
- Bolster customer retention through proactive solutions.
- Process Reverse Recruiting and Resume Writing orders.
- Engage unresponsive customers effectively.
- Address refunds and order issues promptly.
- Maintain accurate refund tracking records.
- Reduce refund requests through efficient dispute resolution.
- Prepare detailed case reports and summaries.
- Collaborate seamlessly with internal teams.
- Update customer information accurately.
What We Offer:
- A competitive salary package.
- Generous benefits and perks.
- Opportunities for professional growth and development.
- Diverse and inclusive work environment.
- Emphasis on work-life balance.
- State-of-the-art equipment and tools.
About TechSea:
We're a rapidly growing SaaS-based company committed to delivering exceptional IT and career services.
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