Customer Experience Director

5 days ago


Gujranwala, Punjab, Pakistan beBeeCustomerService Full time 800,000 - 1,200,000
Customer Service Manager Job

Job Description

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Manager. The successful candidate will be responsible for leading a team of customer service staff, developing and implementing customer service policies, and ensuring that customers receive the highest level of service.

Key Responsibilities:
  • Team Leadership: Lead a team of customer service staff to ensure excellent customer service delivery.
  • Customer Service Policy Development: Develop and implement customer service policies to ensure consistency across the organization.
  • Customer Communication: Communicate effectively with customers to resolve their issues and concerns.
  • Performance Management: Manage the performance of customer service staff to ensure high standards are maintained.
Requirements:
  • Experience: Minimum 5 years of experience in customer service management.
  • Skills: Excellent communication and leadership skills, ability to work under pressure, and strong analytical skills.
  • Qualifications: Bachelor's degree in Business Administration or related field.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your experience and qualifications.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Benefits: Comprehensive benefits package including health insurance, retirement plan, and paid time off.


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