Business Customer Experience Champion

4 days ago


Gujranwala, Punjab, Pakistan beBeeCustomer Full time 600,000 - 1,200,000
Job Summary

As a Commercial Experience Executive, you will play a critical role in enhancing customer experience by providing exceptional services at our experience center.

Key Responsibilities
  • Welcome and manage walk-in customers from the floor greeting
  • Develop a basic understanding of CRM systems and linked portals
  • Handle customer queries and improve experience through exceptional service
  • Maintain high-quality standards for customer facilitation
  • Upsell products from the experience center
  • Initiate improvements to enhance customer experience and minimize wait/service time
  • Develop self-assurance to serve valued customers
  • Take ownership and resolve customer complaints timely
  • Manage customer retention and churn
  • Coordinate with multiple stakeholders for issue resolution
  • Meet assigned monthly KPIs
Requirements
  • Excellent communication and interpersonal skills
  • Minimum Bachelor's degree
  • Effective stakeholder management and communication
  • Sales and services expertise
  • Hands-on experience with Microsoft Office and email communication
  • Telecom product knowledge and customer management system expertise
  • Stakeholder management for closure of action plans with standardization
Benefits

We offer a unique professional culture, flourishing lifestyle, and continuous learning opportunities. Our core values include truthfulness, entrepreneurship, innovation, collaboration, and customer obsession.

Why Join Us

Join a leading organization that empowers millions with digital tools for progress. Together, we can drive success and make a difference in people's lives.



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