Commercial Experience Associate

2 days ago


Gujranwala, Punjab, Pakistan beBeeCustomer Full time $3,000 - $5,000
Commercial Experience Associate

We are seeking a skilled Commercial Experience Associate to join our team. This role involves managing customer interactions, developing relationships with stakeholders, and driving sales growth.

Main Responsibilities:

  • Welcoming and guiding customers through the experience center
  • Developing an understanding of CRM systems and associated portals
  • Handling customer queries and providing exceptional services
  • Maintaining high-quality standards for customer facilitation
  • Promoting products and services from the experience center
  • Improving customer experience and minimizing wait times
  • Developing self-assurance and confidence in serving valued customers
  • Taking ownership of customer complaints and ensuring timely resolution
  • Customer retention and churn management
  • Coordinating with multiple stakeholders for issue resolution
  • Achieving assigned monthly KPIs
  • Staying updated on current policies, procedures, promotions, and value-added services

Requirements:

  • Excellent communication and interpersonal skills
  • Minimum Bachelor's degree
  • Effective stakeholder management and communication skills
  • Strong sales and services expertise
  • Proficiency in Microsoft Office and email communication
  • Knowledge of telecom products and customer management systems
  • Ability to manage stakeholders and close action plans

Benefits:

  • Opportunity to work with a leading organization
  • Professional development and growth opportunities
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package


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