Outbound Customer Engagement Expert

6 days ago


Lahore, Punjab, Pakistan ConnectNLink Full time
Job Description:
The Telemarketing Specialist will play a vital role in generating high-quality leads and setting appointments for ConnectNLink. This role requires strong communication skills, resilience, and the ability to build strong customer relationships over the phone.

Responsibilities:
  • Initiate and conduct outbound calls to potential customers to introduce ConnectNLink's products/services.
  • Assess and qualify leads generated through marketing campaigns and other channels, ensuring they meet the criteria for further engagement.
  • Follow up on leads, inquiries, and previous interactions to maintain customer interest and progress through the sales funnel.
  • Record all interactions and transactions in the CRM system, maintaining up-to-date and organized customer information.
  • Meet and exceed daily, weekly, and monthly call and conversion targets, contributing to overall sales goals.
  • Provide exceptional customer service, addressing inquiries, resolving concerns, and maintaining a positive impression of ConnectNLink.

Requirements:
  • Proven experience in telemarketing, sales, or customer service, preferably within a similar industry.
  • Excellent verbal communication and interpersonal skills, with the ability to build rapport quickly and effectively.
  • Ability to handle rejection, remain motivated, and stay positive in a high-pressure environment.
  • Strong organizational and time-management abilities to manage multiple tasks and priorities efficiently.
  • Proficiency in using CRM software, telemarketing tools, and basic computer applications.

Benefits:
  • Competitive compensation package.
  • Comprehensive training and development opportunities to enhance your skills and career growth.
  • Career advancement opportunities within a growing company.
  • Positive, inclusive, and collaborative work environment that values diversity and innovation.
  • Generous paid time off and holidays to ensure a healthy work-life balance.


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