Professional Service Advocate

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeEmpathy Full time 600,000 - 800,000
Job Title: Customer Success Representative

We are seeking a professional to join our team as a Customer Success Specialist in Islamabad, Pakistan. This role involves assisting international customers with their queries and concerns via phone calls, providing accurate resolutions, and delivering exceptional customer experiences.

Key Responsibilities:
  • Deliver top-notch customer service as per performance objectives and core values
  • Assist customers with purchased items through e-commerce websites
  • Communicate effectively with courtesy, attention, and a friendly image
  • Provide alternative products or services when needed
  • Follow standard processes and procedures for resolution
  • Stay updated on system information, process changes, and future updates
Requirements:
  • O Levels/Matric or above
  • Excellent written and verbal English communication skills
  • 40 WPM typing speed
  • Proficiency in MS Office (Excel and Word)
  • Superb communication skills
Why You'll Thrive Here:

You'll enjoy working in a dynamic environment where you can grow your skills, showcase empathy, and use your sense of humor appropriately. We value superb verbal English communication skills, critical thinking, time management, and problem-solving abilities.

Your expertise in organization, priority setting, and professional composure will make you a perfect fit for this role.

What to Expect:

Our recruitment team will review your application within 3 working days. If selected, we'll contact you for an initial screening.

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