Team Lead Call Centre Specialist

7 days ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time

Job Description

We are seeking an experienced Call Center Team Lead to join our Lahore team at Next Age Technologies (Pvt) Ltd.

The successful candidate will have a proven track record in call center operations and leadership, with a strong focus on delivering exceptional customer service.

Key Responsibilities:

  • Develop and implement effective call center strategies to drive customer satisfaction and loyalty.
  • Motivate and guide a team of customer service representatives to achieve their performance targets.
  • Monitor and analyze call center metrics to identify areas for improvement.
  • Collaborate with internal teams to develop and implement new procedures and policies.
  • Provide training and development opportunities to enhance the skills and knowledge of customer service representatives.

Requirements:

  • MBA, MPA, or equivalent Masters degree.
  • One year minimum outbound call center experience as a Team Lead from a well-reputed call center.
  • Excellent written and verbal communication skills in English.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

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