Client Advocate Role

6 days ago

Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 500,000 - 800,000
Job Opportunity

We are seeking a highly skilled Client Support Associate to join our team in Karachi, Pakistan.

About the Position

This role involves working closely with technical teams to ensure high-quality support services. The ideal candidate will possess excellent communication skills and be able to work effectively in a fast-paced environment.

Responsibilities
  • Monitor and respond to customer support tickets in a timely and efficient manner.
  • Provide detailed support to customers for software products, ensuring their issues are resolved promptly and professionally.
  • Maintain accurate records of customer interactions and identify areas for process improvement.
  • Develop knowledge base support articles to assist customers with new functionality introduced in applications.
  • Collaborate with technical teams to resolve complex customer issues.
Requirements
  • Fresh to 1 year of experience in a similar role.
  • Excellent written and verbal communication skills in English.
  • Ability to work flexible hours including night shifts.
  • Bachelor's degree in Computer Science, Business Administration, or related field.
  • Demonstrated analytical and problem-solving skills.
  • Passion for technology and interest in the software industry.
What We Offer
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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