IT Support Specialist

1 week ago


Islamabad, Islamabad, Pakistan ATSG Full time

About the role of IT Support Specialist at ATSG:

Job Overview

The Technical Assistance Engineer provides IT support to internal employees remotely or at the local office, focusing on delivering exemplary customer service while resolving technical issues. This role requires strong organizational and technical skills, as well as the ability to work independently with a high degree of autonomy.

Main Responsibilities
  • Provide timely and effective technical support for end-user computers and devices via phone or email
  • Take escalations from Tier 1 support and resolve complex technical issues
  • Manage Active Directory, email, and phone system accounts to ensure seamless operations
  • Install, configure, and maintain employee computers and devices to optimize performance
  • Support printing environments, virus/malware protection, and remote patching using standardized tools
  • Conduct advanced computer/network troubleshooting and research/document processes to support ongoing projects
  • Maintain Applications and Devices in InTune/Azure, ensuring compliance and security
Minimum Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience as a Support Engineer, with proven problem-solving skills
  • Proficiency in remote desktop and helpdesk software, as well as RMM Tools
  • Advanced knowledge of IT software, hardware, and network setup, with exceptional analytical skills
  • Strong written and verbal communication skills, with ability to prioritize and diagnose IT problems
  • Microsoft InTune experience, with capacity for innovation and strategic thinking

This role requires an analytical mindset, attention to detail, and excellent interpersonal skills, enabling you to interact effectively with senior executives and colleagues alike.



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