Customer Experience Lead

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

The ideal candidate for this role is a seasoned Customer Experience Lead with experience in customer service or a similar role. They should have the ability to motivate and manage teams towards achieving goals.

Responsibilities
  • Lead Team Members: The successful candidate will be responsible for leading a team of 20+ people.
  • Implement Quality Processes: They will implement QA processes to ensure high-quality service standards.
  • Monitor Team Performance: Monitor team performance and make adjustments as needed to ensure targets are met.
  • Communicate Effectively: Excellent verbal and written communication abilities are required for this role.
  • Manage Conflict: Strong organizational and conflict-resolution skills are essential for this position.
  • Develop Team Members: Develop team members through training sessions and documentation updates.
  • Improve Processes: Analyze data to identify areas for improvement and implement changes to improve processes.


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