Customer Experience Team Lead

2 weeks ago


Lahore, Punjab, Pakistan HR Ways Full time

About Our Client:

We are a multinational team of industry veterans, talented game developers, and innovative designers, headquartered in the USA. Our company brings a wealth of experience and a deep understanding of the gaming industry to every project.

About the Role:

You will be responsible for managing a team of customer support agents, ensuring they provide exceptional support to our app users. This includes addressing user inquiries, resolving issues, and maintaining a positive reputation.

Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and optimize the customer support process to ensure efficient issue resolution.
  • Collaborate with the development team to identify and resolve technical issues.
  • Communicate effectively with stakeholders to ensure seamless integration of customer support into the overall business strategy.

Requirements:

  • 4-5 years of experience in customer support, with at least 2.5 years in a leadership role.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with mobile apps and basic troubleshooting processes is a plus.

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