
Customer Experience Team Lead
2 weeks ago
About Our Client:
We are a multinational team of industry veterans, talented game developers, and innovative designers, headquartered in the USA. Our company brings a wealth of experience and a deep understanding of the gaming industry to every project.
About the Role:
You will be responsible for managing a team of customer support agents, ensuring they provide exceptional support to our app users. This includes addressing user inquiries, resolving issues, and maintaining a positive reputation.
Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and optimize the customer support process to ensure efficient issue resolution.
- Collaborate with the development team to identify and resolve technical issues.
- Communicate effectively with stakeholders to ensure seamless integration of customer support into the overall business strategy.
Requirements:
- 4-5 years of experience in customer support, with at least 2.5 years in a leadership role.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with mobile apps and basic troubleshooting processes is a plus.
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