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Performance Enhancement Specialist

3 weeks ago

Rawalpindi Cantonment, Pakistan beBeeCustomer Full time 800,000 - 1,200,000

Job Overview

This role focuses on delivering exceptional customer service by conducting thorough performance analysis, creating detailed action plans for improvement, and resolving escalations in a timely manner.

Key Responsibilities:
  • Conduct contact center performance analysis to identify areas for enhancement, create actionable plans for growth, and implement process improvements.
  • Analyze and resolve complex customer inquiries through prompt communication with various internal teams.
  • Evaluate agent service skills and policy adherence through comprehensive data analysis.
  • Develop and enhance training programs to support call center team members.
  • Collaborate with leadership to drive continuous process improvement initiatives.
  • Compile reports and documentation as required to facilitate informed decision-making.

Skills and Qualifications:

  • Proven experience in performance analysis and process improvement.
  • Excellent analytical, problem-solving, and communication skills.
  • Able to work independently and collaboratively within a team environment.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits program.