Technical Support Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description

">

The role of a Technical Support Specialist is to provide remote technical support on enterprise-level server and storage equipment for service calls opened by customers. The specialist will diagnose issues, analyze logs, create action plans for field engineers, and attend onsite interventions when needed.

">

Responsibilities

">
  • Work on various cases with different issues reported by customers, requesting additional logs and command results as necessary.">
  • Review customer-provided log files to begin diagnosing the issue and request additional information if needed.">
  • Create an Action Plan to resolve hardware issues, clearly designating steps to be taken by field engineers and spare parts required for repair.">
  • Ensure successful diagnostics and action plan creation within 90 minutes of receiving relevant information or escalating to L3 teams for review.">
  • Provide remote assistance to field engineers in executing action plans, supporting additional questions and issues that may arise.">
  • Interface with operations and accounting teams to ensure client deliverables are met and invoiced appropriately.">
  • Collaborate with sales and customers to verify customer requirements are within scope of services offered and technically feasible.">
  • Stay up-to-date on OEM guidance documents, operating instructions, and the state of the enterprise IT market.">
  • Escalate to management and work with a global team to resolve service delivery issues.
">

Qualifications

">
  • Bachelor's degree in computer science, CIS, MIS, electrical engineering, or a related field.">
  • IT degree may also be relevant.
">

Required Skills and Qualifications

">
  • Minimum 3 years of technical support experience in multivendor products such as servers, storage, and network equipment.">
  • Knowledge of multi-vendor servers, storage, and network environments (primarily CISCO, DELL, EMC, HP, IBM, NetApp, Oracle/SUN).">
  • Knowledge of system administration (UNIX, Linux, and/or Windows Servers).">
  • Networking skills (TCP/IP, DNS).">
  • Experience communicating with customers.">
  • Ability to extract logs from systems (e.g., Sun explorers, EMC SP collect, HP ADU).">
  • Ability to troubleshoot and diagnose hardware issues on the above platforms.">
  • Confident phone presence and excellent written and interpersonal communication skills.">
  • Strong problem-solving skills and analytical skills.">
  • Fluent in English.
">

Competencies

">
  • Energetic and assertive with a strong presence.">
  • Persuasive with strong communication skills to initiate, negotiate, and close business.">
  • Strong negotiation skills.">
  • Capacity to work in a fast-paced and multicultural environment.">
  • Positive relationship-building skills – cultivates and nurtures customer relations.">
  • Diplomacy and organization skills.
">

Working Conditions and Environment

">
  • Regular travel is required.">
  • Ensure availability of services outside office hours, evenings, and weekends.">
  • Must comply with internal QHSE standards.

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to provide technical assistance to employees and customers. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, software, and hardware, and the ability to troubleshoot and resolve technical issues.Key Responsibilities:Assist...

  • Technical Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    **Technical Support Specialist**We are currently recruiting for a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support through various communication channels. Your primary goal is to deliver timely and effective resolutions to technical issues, ensuring the highest...

  • Technical Support Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to provide expert assistance to employees and customers with technical issues related to computer systems, software, and hardware.Key Responsibilities:Provide timely and effective technical support via phone, email, or chat to resolve customer and employee queries.Analyze and troubleshoot...

  • IT Technical Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly skilled and motivated IT Specialist to join our dynamic team. The ideal candidate will have a strong background in information technology, with a focus on providing technical support, troubleshooting, and maintaining IT systems.Key ResponsibilitiesTechnical Support:Provide first-level technical support to end-users, resolving hardware...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and experienced individual to fill the role of Technical Support Specialist. The successful candidate will possess a deep understanding of our product portfolio and be able to provide exceptional technical assistance to our customers.This position requires strong problem-solving skills, excellent communication...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the Role:This position involves providing technical assistance to clients on various Datafeed Application issues. The ideal candidate will possess excellent communication skills, attention to detail, and a proven track record of troubleshooting and problem-solving.The successful candidate will contribute meaningfully to customers by demonstrating their...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Motive Full time

    As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will be responsible for providing world-class assistance via calls and emails, and will have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function.What You'll...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job Description:We are looking for a Technical Support Specialist to provide expert technical assistance to our customers.Responsibilities:Respond to customer inquiries and resolve technical issues.Provide product training and support to customers.Collaborate with cross-functional teams to improve product quality and customer...

  • Channels Technical Support Specialist

    22 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    The role of Associate, Channels Technical Specialist involves providing technical support to clients, deepening product knowledge and introducing innovative ideas for automation and process improvements.Responsibilities include serving as a product specialist, deepening product knowledge, introducing innovative ideas, addressing client questions and concerns...

  • Technical Support Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Technical Support SpecialistDescription:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical, diagnostic, and troubleshooting skills.Degree/Diploma in Computer Science, Engineering or related field is required.Strong organizational and interpersonal skills are essential.A creative mindset,...