Proactive Customer Engagement Expert

19 hours ago


Lahore, Punjab, Pakistan SolutionInn Full time

We are looking for a highly skilled and customer-focused individual to join our team as a Customer Retention Specialist. In this role, you will be responsible for developing and implementing strategies to reduce customer churn and improve overall customer satisfaction.

Key Responsibilities
  • Conduct customer interviews and surveys to gather feedback and insights.
  • Identify opportunities to improve customer satisfaction and reduce churn.
  • Collaborate with cross-functional teams to develop and implement customer retention strategies.
  • Design and execute targeted campaigns to retain high-value customers.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work cross-functionally and collaborate with teams to resolve customer issues.


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