Client Service Expert

1 day ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 2,500,000 - 3,000,000

We are currently seeking a highly skilled and motivated professional to join our Client Service Datafeed Team as a Specialist. As a key member of this team, you will be responsible for providing frontline support to clients and internal stakeholders globally. Your role will involve improving case handling efficiency and ensuring timely feedback to enhance client support.

About the Role

The Specialist will assist the Client Service Datafeed Manager in guiding the team to prioritize workflows and meet/exceed expectations. This includes showcasing best practices for SPGCI datasets post-sales support, collaborating with Commercial, Product, and Technology teams. Additionally, the Specialist will work with management and regional teams to optimize work processes, reduce outstanding service requests in volume and time, and provide positive customer experiences, including handling calls during peak periods.

  1. Work closely with the Client Service Datafeed Manager to prioritize workflows and meet/exceed expectations.
  2. Showcase best practices for SPGCI datasets post-sales support, collaborating with Commercial, Product, and Technology teams.
  3. Optimize work processes by working with management and regional teams.
  4. Reduce outstanding service requests in volume and time.
  5. Provide positive customer experiences, including handling calls during peak periods.
Key Responsibilities

The Specialist will be responsible for the following key responsibilities:

  • Monitor SPGCI datasets usage proactively through internal tools.
  • Develop basic API integration scripts and guides for common programming languages.
  • Support API and web portal design, and self-service tools.
  • Manage customer issues proactively and serve as the first escalation point.
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
  • Experience in application support.
  • Excellent customer support skills, both written and oral.
  • Technical analytical skills, troubleshooting, root cause analysis.
  • Knowledge of RESTful APIs (HTTP, OData).
Preferred Skills

In addition to the required skills, we would like to see candidates with experience in the following areas:

  • Understanding of commodity markets.
  • Proficiency in Python, writing clean code, troubleshooting client code.
  • Knowledge of SQL, Cloud Delivery Channels (Data Lake, Databricks, Snowflake, AWS).
  • Familiarity with AI Large Language Models (LLMs), developing AI agents, working with structured datasets for AI.

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