Technical Support Specialist

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled Software Support Analyst to join our team. The ideal candidate will have exceptional communication skills and be able to provide technical telephone applications support to customers.

Key Responsibilities:

  • Creation of development bug reports, working with development to ensure items are completed and properly tested.
  • Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times.
  • Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate.
  • Prioritize, balance, multitask competing issues based on impact to end user.
  • Promote and maintain high quality, professional, service-oriented company image with customers and internal staff.

Requirements:

  • Bachelor's Degree, preferably in a technical discipline.
  • 3 to 5 years of experience in a similar role (customer application support) - Tier 2 technical support preferred.
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • Excellent Communication. You know what to say and more importantly, how to say it.
  • Experience working varied hours.
  • Service Minded. You deliver customer and partner support like you expect to receive it; with excellence.


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