
Genesys Cloud Technical Support Specialist
2 days ago
We are seeking an experienced Genesys Cloud Technical Support Specialist to join our team at Ibex. As a key member of our Genesys Cloud team, you will be responsible for providing technical support and assistance to our customers across various contact centers.
Responsibilities:- Support the configuration, setup, and deployment of Genesys cloud contact center solution.
- Act as the point of contact for daily telephony issues and concerns.
- Troubleshoot day-to-day operational issues with respect to Genesys cloud and its integrated platforms.
- Collaborate with other teams globally to ensure problem resolutions within SLA boundaries.
- Perform Genesys cloud changes and administer cloud as per standard procedures.
- Engineering graduate or BS degree in IT or Telecom.
- Certification or training in Genesys cloud (preferred).
- Additional courses in Telephony/VoIP (a plus).
- Conceptual understanding of telecommunication principles, including VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and Contact Centers as a Service model.
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Genesys Cloud Solution Technical Expert
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Genesys Cloud Operations Engineer
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Genesys Cloud Infrastructure Manager
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Senior Telephony and Contact Center Specialist
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