Genesys Cloud Technical Support Specialist

2 days ago


Karachi, Sindh, Pakistan ibex Full time
Job Description:

We are seeking an experienced Genesys Cloud Technical Support Specialist to join our team at Ibex. As a key member of our Genesys Cloud team, you will be responsible for providing technical support and assistance to our customers across various contact centers.

Responsibilities:
  • Support the configuration, setup, and deployment of Genesys cloud contact center solution.
  • Act as the point of contact for daily telephony issues and concerns.
  • Troubleshoot day-to-day operational issues with respect to Genesys cloud and its integrated platforms.
  • Collaborate with other teams globally to ensure problem resolutions within SLA boundaries.
  • Perform Genesys cloud changes and administer cloud as per standard procedures.
Requirements:
  • Engineering graduate or BS degree in IT or Telecom.
  • Certification or training in Genesys cloud (preferred).
  • Additional courses in Telephony/VoIP (a plus).
  • Conceptual understanding of telecommunication principles, including VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and Contact Centers as a Service model.


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