Senior Enterprise Solutions Designer

9 hours ago

Islamabad, Islamabad, Pakistan beBeeSolution Full time 1,000,000 - 3,000,000
Enterprise Jira Solution Architect

We are seeking an experienced Enterprise Jira Solution Architect to design, configure and optimize Jira Service Management (JSM) solutions for enterprise clients.

  • Develop scalable ITSM workflows in Jira Service Management (JSM) based on business needs and ITIL standards.
  • Create maintainable JSM solutions by translating client requirements.
  • Lead the configuration of service request catalogs, SLAs, automation rules, queues and custom fields.
  • Integrate Jira with other enterprise systems such as CMDB, monitoring tools, Confluence, identity systems.
  • Perform health checks and conduct maturity assessments to identify gaps and propose improvement plans.
  • Serve as a Subject Matter Expert during Jira-related discussions with technical teams, stakeholders and business users.
  • Ensure compliance with governance, security and auditability requirements.
  • Create technical and functional documentation including solution architecture diagrams.
  • Train and mentor admin teams and end-users on JSM features and best practices.
  • Support continual service improvement initiatives through performance monitoring and analytics.
Key Requirements
  • Bachelor's degree in computer science, Information Systems or related field.
  • 5+ years of experience in Jira administration/architecture with at least 2 years focused on Jira Service Management (JSM).
  • Strong knowledge of ITSM processes such as Incident, Change, Problem, Request Fulfillment, Knowledge Management.
  • Experience implementing and customizing workflows, automation and SLA configurations in Jira.
  • Familiarity with Atlassian Marketplace add-ons like Insight Asset Management, ScriptRunner, Tempo etc.
  • Experience with Jira REST APIs JSON and third-party integrations.
Nice to Have Skills
  • Hands-on experience with Confluence Bitbucket or Opsgenie.
  • Exposure to ISO 20000 COBIT or other IT governance frameworks.
  • Experience with cloud Jira Cloud and on-premises Jira environments.
  • Strong communication and stakeholder management skills.

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