Technical Support Specialist

2 days ago

Abbottabad Tehsil, Pakistan beBee Careers Full time 800,000 - 1,500,000

**Role Summary:**

This role involves working as a technical support specialist, providing service and assistance to customers on various technical issues. The primary goal is to troubleshoot problems, resolve customer complaints, and ensure network stability.

The ideal candidate should have strong analytical skills, be able to work independently, and possess excellent communication skills. Additionally, the ability to collaborate with multiple teams, including sales, R&D, and suppliers, is essential for success in this position.

  • Main Responsibilities:
  • Handle customer complaints and provide technical support 24/7 based on a roster system.
  • Conduct Root Cause Analysis and lead technical issue resolution.
  • Maintain knowledge of telecom and Datacom systems, including hardware, software, and network knowledge.
  • Perform preventive maintenance tasks to ensure network stability.
  • Drive Software Update Management (SUM) and Load IPA/EPA/EP packages on Ericsson Core nodes.
  • Participate in CSR review meetings with SDM.

About You:

  • Education: Bachelor's degree in engineering or related field.
  • Experience: Minimum 5+ years of experience in a similar role.
  • Domain Experience: CS Core domain resource with hands-on experience of CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding: MAP, SCCP, SIP, Diameter and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management, Team Collaboration, Delivering results & meeting customer expectations, Presentation & communication skills.

Why This Role?

This role offers an exceptional opportunity to utilize your technical expertise and contribute to the growth and success of our organization. As a Support Engineer, you will play a critical role in ensuring customer satisfaction and resolving complex technical issues. If you are passionate about technology and problem-solving, this could be the perfect fit for you.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

Join Our Team:

We strive to foster a diverse and inclusive workplace where everyone has the opportunity to thrive. If you are excited about this role and believe you have the skills and experience required, we encourage you to apply.

  • Technical Support Specialist

    2 weeks ago

    Abbottabad, Khyber Pakhtunkhwa, Pakistan Insignia Software Full time

    Job DescriptionInsignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System and Insignia Student Management System. Insignia customers include K-12, public, academic, and special libraries. As a Technical Support Specialist for Insignia, you will gain an in-depth...

  • Product Support Specialist

    1 week ago

    Abbottabad, Khyber Pakhtunkhwa, Pakistan beBeeTechnical Full time 650,000 - 850,000

    Job DescriptionWe are seeking a highly skilled professional to provide technical support and training for our products.This role offers a dynamic work environment where you will gain an in-depth understanding of our products to support customers worldwide.DutiesProvide phone and email support to troubleshoot user issuesRecommend product...

  • IT Technical Leader

    1 week ago

    Abbottabad Tehsil, Pakistan beBeeSolution Full time 10,000,000 - 15,000,000

    Job Opportunity:We are seeking a highly skilled Solution Architect to join our dynamic and cross-functional team.This strategic role involves designing and implementing end-to-end solutions for telecom Business Support Systems, working closely with business and technical stakeholders to align technology capabilities with business goals.Develop and design...

  • Computer Support Specialists

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Abroad Work Full time

    Computer Support Specialists vacancy in Faisalabad PakistanJunior Computer Support SpecialistWe are hiring a Junior Computer Support Specialist to join our team in Faisalabad. As a Junior Computer Support Specialist, you will provide technical support to our clients and assist with troubleshooting computer hardware and software issues. This is an entry-level...

  • Network Technical Specialist

    2 days ago

    Peshawar City Tehsil, Pakistan beBeeTechnical Full time 1,200,000 - 1,600,000

    Job Title: Network Technical SpecialistOverview of the RoleThis position is open for a skilled Network Technical Specialist to provide high-quality technical service and support to customers. The selected candidate will be responsible for troubleshooting and resolving problems to stabilize and optimize customer networks.The specialist will configure and...

  • RTO Quetta Technical Support Specialist

    1 week ago

    Quetta City Tehsil, Pakistan beBeePasswordRecovery Full time 600,000 - 1,200,000

    At TaxationPk, we're seeking a highly skilled and dedicated Password Recovery Specialist to assist individuals in recovering their lost or forgotten passwords for RTO Quetta. The ideal candidate will possess a strong understanding of RTO procedures, excellent communication skills, and the ability to navigate complex systems efficiently.Key...

  • Research Laboratory Support Specialist

    1 week ago

    Abbottabad, Khyber Pakhtunkhwa, Pakistan beBeeLaboratory Full time 250,000 - 350,000

    Job Opportunity:Assist laboratory professionals in conducting experiments, maintaining equipment, and ensuring a safe working environment.Responsibilities:Support scientists and researchers in various laboratory tasks, providing technical assistance as needed.Maintain accurate records of laboratory activities, including experimental procedures and...

  • Technical Support Officer

    1 week ago

    Faisalabad City Tehsil, Pakistan Allied Industrial Supplies Full time

    Job Description:Technical Support Officer (Remote from Pakistan)Company: Allied Industrial Company (Australia)Location: Remote (Pakistan-based)Industry: Industrial Automation / Technical SalesAllied Industrial Company is a reputable Australia-based supplier of industrial parts including sensors and other technical components. We are looking to hire a...

  • Network Support Engineer

    3 weeks ago

    Abbottabad, Khyber Pakhtunkhwa, Pakistan Cedrus Group (Pvt) Ltd. Full time

    Direct message the job poster from Cedrus Group (Pvt) Ltd.Certified HR & Finance Professional | Expertise in Recruitment, Employee Engagement, Compliance, Payroll Management, Accounting, Bookkeeping, and…We are seeking a skilled and proactive Network Support Engineer to join our IT team. The ideal candidate will be responsible for monitoring, maintaining,...

  • IT System Support Specialist

    2 days ago

    Gujujranwala City Tehsil, Pakistan beBeeSystem Full time 30,000 - 45,000

    We are seeking a skilled professional to provide top-notch IT system support. This is an exciting opportunity for someone who enjoys troubleshooting complex technical issues and delivering excellent customer service.The ideal candidate will have a strong understanding of computer systems and be able to effectively communicate technical information to...