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3 days ago
This position involves building strong relationships with customers, delivering value during the initial phase of their journey. It requires effectively onboarding new customers by implementing technology, ensuring early product adoption and educating them on its value.
Key Responsibilities:- Serve as primary point of contact for new customers during implementation.
- Guide new customers through setup and system training to ensure timely and successful onboarding/product adoption.
- Monitor customer progress and activities to ensure adoption and timely activation.
- Demonstrate collaboration with cross-functional teams to resolve complex issues and improve customer experience.
- Handle a large volume of phone conversations and email inquiries.
Candidates must have 3+ years prior experience in a customer-facing role, demonstrate proficiency in CRM tools and ability to use data to inform engagement plans.
Benefits:- Opportunity to work with diverse clients and develop expertise in a specific area.
- Collaborative and dynamic team environment.
- Ongoing training and professional development opportunities.
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