
Senior Call Center Manager Position Available
3 days ago
Job Summary:
We are seeking a seasoned Contact Center Operations Manager to oversee the daily operations of our Contact center.
The ideal candidate will possess strong leadership skills, excellent communication abilities and a proven track record in managing contact centers.
- Staffing and schedule adherence
- Training and development of staff
- Quality assurance and performance management
- Provider schedule template review and protocol development
The selected candidate will have significant interaction with internal and external stakeholders, other parties and will be responsible for ensuring that our contact center operates efficiently and effectively.
Key Responsibilities:
• Manage daily operations of the Contact center, including business objectives, performance and resource management.
• Develop and implement strategies to improve customer satisfaction and reduce wait times.
• Ensure compliance with regulatory requirements and industry standards.
Requirements:
• 3 years of experience in contact center operations and management.
• Comprehensive understanding of marketing strategies, appointment scheduling and registration, call center operations and management practices.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
Preferred Qualifications:
• Bachelor's degree in Business Administration or related field.
• Certification in contact center management or a related field.
About the Role:
This is an exciting opportunity for a motivated and experienced contact center professional to join our team and contribute to the success of our organization.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Please submit your application, including your resume and a cover letter, to [insert contact information].
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