Medical Care Coordinator

6 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Virtual Medical Manager/Care Navigator Job Description

Radiology is one of the most frequently used healthcare services, yet the process for accessing imaging exams has remained outdated for decades. This role supports a solution that modernizes imaging access through a concierge approach and a nationwide network of premium-quality radiology providers.

The goal is to help patients and families access essential radiology services with fair pricing, no surprise bills, and a significantly improved experience.

As a Virtual Medical Manager/Care Navigator, you will guide patients through the full imaging journey—from account registration to exam completion.

This position plays a key role in ensuring patients receive timely, empathetic, and high-quality support.

You will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.

Key Responsibilities:
  • End-to-End Patient Support: Act as the primary point of contact for patients, supporting them with account registration and setup, imaging order management, prior authorization assistance, appointment scheduling and payments, exam preparation guidance, report collection and delivery, and escalating issues as needed.
  • Proactive Case Management: Manage a patient queue to ensure timely appointments and follow-ups.
  • Scheduling Coordination: Match patients with appropriate imaging providers based on availability and needs.
  • Patient Communication: Deliver outstanding support through phone, email, and SMS with professionalism and empathy.
Qualifications:
  • 3+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
  • 2+ years of experience coordinating care across providers.
  • 1+ year handling or assisting with prior authorizations.
  • Strong interpersonal and problem-solving skills.
  • Proven success in a fast-paced, phone-based service environment.
  • Detail-oriented, with strong time management and organizational skills.
Benefits:
  • Remote-first, flexible work culture.
  • Exposure to high-growth clients.
  • Opportunities for professional growth and development.

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