Virtual Medical Manager/Care Navigator

1 week ago

Lahore, Punjab, Pakistan Assembly Talent Full time
Position: Virtual Medical Manager/Care Navigator

Experience Required: 3+ years (minimum)

Employment Type: Full-time

Starting Salary: $800/-

This is a remote position.

About Us:

Talent is distributed but Opportunities are not – Assembly Industries is breaking that pattern by building an AI-enabled talent platform that connects top-tier, highly skilled global professionals with innovative companies across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.

Position Overview:

Radiology is one of the most frequently used healthcare services, yet the process for accessing imaging exams has remained outdated for decades. This role supports a solution that modernizes imaging access through a concierge approach and a nationwide network of premium-quality radiology providers. The goal is to help patients and families access essential radiology services with fair pricing, no surprise bills, and a significantly improved experience.

As a Virtual Medical Manager/Care Navigator, you will guide patients through the full imaging journey—from account registration to exam completion. This position plays a key role in ensuring patients receive timely, empathetic, and high-quality support. You will collaborate with internal teams such as Member Services, Operations, and Technology to deliver a seamless experience.

Key Responsibilities:
  1. End-to-End Patient Support: Act as the primary point of contact for patients, supporting them with account registration and setup, imaging order management, prior authorization assistance, appointment scheduling and payments, exam preparation guidance, report collection and delivery, and escalating issues as needed.
  2. Proactive Case Management: Manage a patient queue to ensure timely appointments and follow-ups.
  3. Scheduling Coordination: Match patients with appropriate imaging providers based on availability and needs.
  4. Patient Communication: Deliver outstanding support through phone, email, and SMS with professionalism and empathy.
Qualifications:
  • 3+ years experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare.
  • 2+ years of experience coordinating care across providers.
  • 1+ year handling or assisting with prior authorizations.
  • Strong interpersonal and problem-solving skills.
  • Proven success in a fast-paced, phone-based service environment.
  • Detail-oriented, with strong time management and organizational skills.
What We Offer:
  • Remote-first, flexible work culture.
  • Exposure to high-growth clients.
  • Opportunities for professional growth and development.
Additional Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Healthcare Provider
  • Industry: Internet Publishing

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