Customer Support Analyst

1 week ago


Karachi, Sindh, Pakistan Temenos Headquarters SA Full time
Job Description

In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution & providing an agreeable solution.

  • You will understand the working of the specific product – application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral(s).
  • You will have primary responsibility to facilitate solution to the tickets logged.
  • You will act as the technical reference point during software implementation/upgrades.


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