Technical Support Specialist

5 days ago


Karachi, Sindh, Pakistan EWS Group Full time
Software Support Analyst (L2)

We are seeking a skilled Software Support Analyst to provide technical telephone applications support to our customers. This role involves answering complex questions on function and usage of our products, troubleshooting, and resolving issues with the software.

The ideal candidate will be responsible for providing exceptional customer service, working effectively in a fast-paced environment, and prioritizing tasks to meet deadlines.

This position requires strong communication skills, both verbal and written, as well as the ability to work independently and as part of a team. The successful candidate will have a solid understanding of database knowledge, including SQL statements, and experience with software in a Windows networking environment.

  • Key Responsibilities:
  • Creation of development bug reports
  • Troubleshooting and resolving customer issues
  • Providing next steps and anticipated resolution times to customers
  • Escalating cases when necessary


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