Customer Success Advocate

2 days ago


Karachi, Sindh, Pakistan Stellic Full time
The Stellic Team

We are a dynamic and innovative team dedicated to transforming the higher education landscape through personalized education solutions. Our platform empowers students to take control of their academic journey, providing them with the tools they need to succeed from day one through graduation.

We believe in the power of collaboration, innovation, and solving meaningful problems. Your ideas will have a real-world impact as you work alongside some of the brightest minds in the industry to reimagine what education can be.

As a Technical Support Analyst, you will play a critical role in supporting our customers, ensuring that they receive top-notch technical support and assistance whenever they need it. You will be responsible for handling incoming support tickets, collaborating closely with our Engineering team to resolve bugs and address urgent customer escalations, and monitoring customer support trends to identify areas for improvement.

Additionally, you will foster and maintain a customer-centric culture within the support team and broader organization, serving as a mentor and trainer for future support staff, and ensuring that our knowledge base is comprehensive and up-to-date.

Responsibilities:

  • Handle incoming support tickets and ensure timely and high-quality responses
  • Collaborate closely with our Engineering team to resolve bugs and address urgent customer escalations
  • Monitor customer support trends and identify areas for improvement
  • Foster and maintain a customer-centric culture within the support team and broader organization
  • Develop and maintain a comprehensive knowledge base for faster issue resolution
  • Train and mentor future support staff


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