Customer Engagement Quality Lead

4 days ago


Islamabad, Islamabad, Pakistan iGate Full time
Key Responsibilities

The successful candidate will be responsible for ensuring high-quality performance across multiple channels, including calls, emails, and chats. This will involve evaluating and assessing B2B sales calls for quality, accuracy, and adherence to company guidelines. They will also provide detailed feedback and actionable recommendations for improvements.

Additionally, they will monitor inbound sales leads to ensure proper handling and response time. They will evaluate the quality of inbound lead engagement and provide feedback for improvement. They will conduct coaching sessions with sales representatives based on findings from call, email, and chat evaluations.

The candidate will be responsible for conducting regular account audits to ensure accurate and up-to-date information is maintained. They will also perform ad-hoc audits as needed to ensure consistency across the team. Additionally, they will conduct marketing campaign performance audits to assess overall effectiveness and identify areas for improvement.

The salary package includes fuel allowance, medical insurance, free lunch facility, gym membership, participatory fund, market competitive salary, sales commissions, learning and challenging work environment, amazing work culture, paid time off, group life insurance, and gratuity.

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