
Customer Service Ambassador
2 days ago
Customer Service Representatives play a vital role in ensuring our clients receive top-notch service and support.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities.
They will be customer-focused, with a friendly and professional demeanor, and have the ability to work in a fast-paced environment.
A basic understanding of cybersecurity concepts is preferred but not required.
Prior customer service experience is a plus.
Responsibilities:- Responding to customer inquiries via multiple channels
- Providing technical assistance and guidance on our products and services
- Resolving customer issues efficiently and effectively
- Collaborating with our technical team to escalate and resolve complex issues
- Maintaining up-to-date knowledge of our products and services
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A customer-centric mindset with a professional attitude
- Ability to work in a dynamic and fast-paced environment
- Familiarity with cybersecurity principles (desired)
- Previous customer service experience is a significant asset
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