Onboarding and Support Specialist

7 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

We are looking for an experienced Onboarding and Support Specialist to join our team at ibex. As a key member of our operations team, you will play a vital role in ensuring the successful onboarding of new clients and providing exceptional support to existing ones.

Responsibilities:
  • Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement
  • Prioritize daily work using department rules and accept work overflow when needed
  • Communicate with dealers/vendors using phone and email
  • Ensure and provide quality service to both internally and externally
  • Record client interactions in the ticketing system to include questions, concerns, action taken, and next steps needed
Requirements:
  • A minimum of three years in customer contact or customer service
  • Microsoft Suite proficient, specifically Excel, Outlook, and Word
Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Information Technology

Industries:

Outsourcing and Offshoring Consulting



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