Dealer Support

1 day ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

Ibex, for one of its global clients, is looking to hire a Dealer Support & Implementation Specialist.

Responsibilities:
  • Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
  • Prioritize daily work using department rules and accept work overflow when needed.
  • Communicate with dealers/vendors using phone and email.
  • Ensure and provide quality service to both internally and externally.
  • Seek assistance for unresolved client issues from designated associate(s).
  • Stay current with product information, changes, and updates.
  • Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
  • Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
  • Complete orders/cases tickets for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
  • Set processing for data to import and complete initial QC.
  • Engage dealerships in advising of any requirements needed to complete setups in Authenticom and DealerVault.
  • Train dealerships on how to export data for manual DMS programs.
  • Identify and share areas for process/product improvements.
Requirements:
  • A minimum of three (3) years in customer contact or customer service.
  • Microsoft Suite proficient, specifically Excel, Outlook, and Word.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

Outsourcing and Offshoring Consulting

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