
Dealer Support
3 weeks ago
Ibex, for one of its global clients, is looking to hire a Dealer Support & Implementation Specialist.
Responsibilities:- Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
- Prioritize daily work using department rules and accept work overflow when needed.
- Communicate with dealers/vendors using phone and email.
- Ensure and provide quality service to both internally and externally.
- Seek assistance for unresolved client issues from designated associate(s).
- Stay current with product information, changes, and updates.
- Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
- Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
- Complete orders/cases tickets for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
- Set processing for data to import and complete initial QC.
- Engage dealerships in advising of any requirements needed to complete setups in Authenticom and DealerVault.
- Train dealerships on how to export data for manual DMS programs.
- Identify and share areas for process/product improvements.
- A minimum of three (3) years in customer contact or customer service.
- Microsoft Suite proficient, specifically Excel, Outlook, and Word.
Associate
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesOutsourcing and Offshoring Consulting
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