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Customer Experience Champion

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The role of a Senior Customer Support Coordinator is to provide exceptional customer service to clients based in the US. This position is part of the Operations department and requires excellent communication skills, both written and verbal.

Key responsibilities include assisting customers with their queries and concerns via call, providing accurate resolutions as per defined processes, and maintaining a positive and friendly tone throughout interactions.

This role also involves staying up-to-date with the latest system information, process changes, and future updates to ensure seamless customer support. Additionally, the coordinator must be able to effectively overcome objections and handle pushbacks from customers.