Customer Experience Champion

5 days ago

Karachi, Sindh, Pakistan beBeeCustomerExperience Full time

About Us

At our organization, we are dedicated to empowering millions of customers with the tools necessary to progress in an increasingly digital economy. Our mission is to change the lives of our 70 million customers for the better.

Job Description

We are seeking a talented individual to join our team as a Commercial Experience Executive. As part of our commercial experience team, you will report to the Commercial Experience Manager and be deputed at an Experience Center.

Your primary responsibility will be to welcome, guide and manage walk–in from the floor greeting. You will also develop the basic understanding of CRM system and all the portals linked with it.

In addition, you will handle customer queries at the experience center and improve their experience by providing exceptional services. You will maintain the highest possible quality standards for customer facilitation.

You will also be responsible for maintaining product upsell from the experience center and taking ownership to ensure timely resolution of customer complaints.

Furthermore, you will coordinate and follow up with multiple stakeholders for issue resolution and ensure to achieve assigned monthly adherence/service/sales KPIs.

Required Skills and Qualifications
  • An excellent communication skills and interpersonal skills.
  • Stakeholder management & effective communication skills
  • An individual with good Sale and services expertise.
  • Hands on with Microsoft office and communicating through emails.
  • The individual should have the telecom product knowledge and hands-on expertise in customer management systems.
Benefits

We offer a dynamic work environment that fosters innovation, collaboration, and customer-obsession. We provide opportunities for professional growth and development, and our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration.

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