Inbound Customer Service Agent

5 days ago


Islamabad, Islamabad, Pakistan Ibex Dynamics Full time
E-commerce Customer Support Role
We are seeking a skilled and experienced E-commerce Customer Support Representative to join our team. As a key member of the customer service department, you will be responsible for providing top-notch support to clients via phone calls or text messages. Your excellent communication skills, adaptability, and ability to work in a fast-paced environment will make you an ideal candidate for this role.

About Ibex Dynamics
Ibex Dynamics is a leading e-commerce company that prioritizes innovation and customer satisfaction. We believe in fostering a culture of teamwork, creativity, and continuous improvement, which makes us an attractive employer for talented individuals like you.

Responsibilities
The successful candidate will be responsible for:
  1. Providing timely and effective support to clients via chat, email, or phone calls.
  2. Troubleshooting and resolving customer complaints in a professional and courteous manner.
  3. Collaborating with internal teams to resolve complex issues and improve customer satisfaction.

Requirements
To be considered for this position, you must possess:
  1. A strong educational background, preferably with a degree in a relevant field.
  2. At least one year of experience in customer-facing roles, preferably in e-commerce or related industries.
  3. Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  4. Familiarity with MS Office and Excel, with the ability to learn new software quickly.

Benefits and Rewards
Ibex Dynamics offers a comprehensive benefits package, including accommodation, communication, gratuity, incentive bonus, leaves, provident fund, sports and entertainment, and transport benefits.

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