API Client Support Specialist

17 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
API Support Specialist Job Description

We are seeking an experienced API Support Specialist to join our team. As a key support partner of the global Commercial organization, you will directly interact and collaborate with global stakeholders based on your regional assignment.

The ideal candidate will have a Bachelor's Degree in Computer Science, Computer Engineering, or equivalent, and relevant experience in application support. Excellent customer support skills, written and oral, ability to manage complex conformance circumstances.

You will showcase best practice for S&P Global Commodity Insights API support model; partner with colleagues from Commercial, Product, and Technology teams, and troubleshoot and resolve API-related issues and outages, liaise with Technology teams for resolution and facilitate and manage client communications.

This role is perfect for those who want to develop client support expertise and knowledge, positioning them well in a variety of future roles in Client Service Operations, as well as broader Commercial Operations and Technology functions.

You will work closely with clients as well as internal stakeholders from Commercial, Product Management, and Technology, communicating directly with clients to understand their requirements and perform BAU support. Remote training, implementation planning, and problem-solving are key components for this role.

Key Responsibilities:

  • Showcase best practice for S&P Global Commodity Insights API support model; partner with colleagues from Commercial, Product, and Technology teams
  • Triage requests from clients and provide support for items within the API Team's scope; collaborate with various resolver groups for other types of requests
  • Troubleshoot and resolve API-related issues and outages, liaise with Technology teams for resolution and facilitate and manage client communications

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, or equivalent
  • Relevant experience in application support
  • Excellent customer support skills, written and oral, ability to manage complex conformance circumstances

  • API Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    The role of the API Support Specialist involves providing top-notch support to clients through effective troubleshooting and issue resolution. This position requires strong analytical skills, excellent communication, and a keen understanding of API-related technologies.Key responsibilities include:Triage client requests and provide timely support for items...

  • API Support Specialist

    17 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Client Service API Analyst Job Description">We are seeking an experienced Client Service API Analyst to join our team. As a key support partner of the global Commercial organization, you will directly interact and collaborate with global stakeholders based on your regional assignment.The ideal candidate will have a Bachelor's Degree in Computer Science,...

  • API Implementation Specialist

    17 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    API Implementation Specialist Job DescriptionWe are seeking an experienced API Implementation Specialist to join our team. As a key support partner of the global Commercial organization, you will directly interact and collaborate with global stakeholders based on your regional assignment.The ideal candidate will have a Bachelor's Degree in Computer Science,...

  • API Developer

    17 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    API Client Support Specialist Job DescriptionWe are seeking an experienced API Client Support Specialist to join our team. As a key support partner of the global Commercial organization, you will directly interact and collaborate with global stakeholders based on your regional assignment.The ideal candidate will have a Bachelor's Degree in Computer Science,...

  • Client Service API Analyst

    2 weeks ago

    Islamabad, Islamabad, Pakistan S&P Global Full time

    Join to apply for the Client Service API Analyst (Mandarin) role at S&P Global1 day ago Be among the first 25 applicantsJoin to apply for the Client Service API Analyst (Mandarin) role at S&P GlobalGet AI-powered advice on this job and more exclusive features.S&P Global Commodity InsightsAbout The RoleGrade Level (for internal use):08S&P Global Commodity...

  • API Integration Specialist

    17 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    API Integration SpecialistAs an API Integration Specialist, you will be responsible for analyzing, designing, developing, and implementing application solutions in one or more programming languages.You will work closely with cross-functional teams to define specifications, develop solutions, and modify existing ones.This position requires a strong...

  • Channels Technical Support Specialist

    4 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    The role of Associate, Channels Technical Specialist involves providing technical support to clients, deepening product knowledge and introducing innovative ideas for automation and process improvements.Responsibilities include serving as a product specialist, deepening product knowledge, introducing innovative ideas, addressing client questions and concerns...

  • Client Support Specialist

    20 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    About the Role:Grade Level (for internal use): 07We are seeking highly motivated individuals to become Client Services Associates, playing a critical role in delivering exceptional client experiences and supporting clients in optimising their workflows and streamlining their research and data analysis needs.The Client Services Associate role offers...

  • API Design Expert

    20 hours ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    Cloud Development Specialist JobThis role requires a highly skilled Cloud Development Specialist to join our team. As a Cloud Development Specialist, you will be responsible for designing and developing scalable backend services and APIs using .NET, MongoDB, and AWS technologies. You will also be required to participate in recruiting top technical talent for...

  • Technical Client Support Professional

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBee Careers Full time

    This Technical Client Support Professional role offers a unique opportunity to work closely with clients and internal stakeholders to deliver exceptional technical support services.Responsibilities include:Replicate and analyze client-reported bugs and share findings with Product/Development teams for resolutionSupport the design of self-service APIs, web...