API Support Specialist

18 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Client Service API Analyst Job Description">

We are seeking an experienced Client Service API Analyst to join our team. As a key support partner of the global Commercial organization, you will directly interact and collaborate with global stakeholders based on your regional assignment.

The ideal candidate will have a Bachelor's Degree in Computer Science, Computer Engineering, or equivalent, and relevant experience in application support. Excellent customer support skills, written and oral, ability to manage complex conformance circumstances.

You will showcase best practice for S&P Global Commodity Insights API support model; partner with colleagues from Commercial, Product, and Technology teams, and troubleshoot and resolve API-related issues and outages, liaise with Technology teams for resolution and facilitate and manage client communications.

This role is perfect for those who want to develop client support expertise and knowledge, positioning them well in a variety of future roles in Client Service Operations, as well as broader Commercial Operations and Technology functions.

You will work closely with clients as well as internal stakeholders from Commercial, Product Management, and Technology, communicating directly with clients to understand their requirements and perform BAU support. Remote training, implementation planning, and problem-solving are key components for this role.

Responsibilities include but not limited to:

  • Showcase best practice for S&P Global Commodity Insights API support model; partner with colleagues from Commercial, Product, and Technology teams
  • Triage requests from clients and provide support for items within the API Team's scope; collaborate with various resolver groups for other types of requests
  • Troubleshoot and resolve API-related issues and outages, liaise with Technology teams for resolution and facilitate and manage client communications
  • Replicate and analyze client-reported bugs and share findings with Product/Development teams for resolution

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