Training and Development Manager

12 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
descriptions2':['

Job Title: Training and Development Specialist

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Description:

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The role of a Trainer involves providing training and coaching to new Customer Service Representatives. This ensures they understand their roles and responsibilities within the organization.

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To achieve this, the Trainer must identify areas where training is needed and develop targeted solutions. These may include teaching about call center systems, performance metrics, and other relevant topics.

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In addition to delivering training, the Trainer also mentors employees to help them grow professionally. Strong communication skills are vital for working effectively with colleagues and management.

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Qualified candidates will have experience in customer service training, knowledge of modern training methods, and strong analytical skills.

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Responsibilities:

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  1. ">
  2. Design and implement training programs to promote employee understanding">
  3. Assess training needs and develop targeted solutions">
  4. Coach and mentor employees to support their career development">
  5. Monitor and evaluate training effectiveness">
  6. Collaborate with colleagues and management to drive business success">
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Why Work with Us?

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We offer a dynamic work environment that encourages collaboration, learning, and growth. Our team is dedicated to excellence and strives to make a positive impact.

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We Provide:

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A comprehensive training program to help you develop your skills

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A collaborative work environment that fosters open communication

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A competitive salary and benefits package

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