Automotive Logistics Support Specialist
1 week ago
Job Summary:
We are seeking a detail-oriented and proactive Automotive Logistics Support Specialist to join our team. In this fully remote role, you will assist sales managers in managing customer communications and logistics.
About the Role:
This critical position is essential to maintaining excellent customer service and satisfaction. As a key member of our team, you will provide timely and professional responses to customer inquiries, manage follow-ups with leads, and update customers on shipment status.
Responsibilities:
- Serve as the primary point of contact for customer inquiries and concerns.
- Assist sales managers in qualifying leads and ensuring accurate documentation in the CRM.
- Monitor market trends, competitor pricing, and lane capacities to suggest adjustments to quotes.
- Collaborate with dispatch to resolve customer issues post-booking and ensure successful deliveries.
- Collect customer reviews after successful deliveries to enhance our company reputation.
Requirements:
- Language Proficiency: Strong command of written and spoken English is required.
- Experience: Previous experience in customer service, logistics, or administrative support is preferred.
- Skills: Excellent communication, multitasking, and organizational skills.
- Technology: Proficiency in using CRMs, email platforms, and communication tools.
- Work Ethic: Ability to work independently in a remote environment and manage tasks effectively.
What We Offer:
- A competitive compensation package of $17,500 - $22,000 per year (1099 position).
- A fully remote position with flexible scheduling.
- Opportunities for growth and development within our supportive team environment.
About Us:
Made up of industry enthusiasts, Monarch Transport Group is dedicated to innovation, reliability, and personalized service. Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation.
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