Automotive Logistics Support Specialist

1 week ago


Karachi, Sindh, Pakistan Monarch Transport Group Full time

Job Summary:

We are seeking a detail-oriented and proactive Automotive Logistics Support Specialist to join our team. In this fully remote role, you will assist sales managers in managing customer communications and logistics.

About the Role:

This critical position is essential to maintaining excellent customer service and satisfaction. As a key member of our team, you will provide timely and professional responses to customer inquiries, manage follow-ups with leads, and update customers on shipment status.

Responsibilities:

  • Serve as the primary point of contact for customer inquiries and concerns.
  • Assist sales managers in qualifying leads and ensuring accurate documentation in the CRM.
  • Monitor market trends, competitor pricing, and lane capacities to suggest adjustments to quotes.
  • Collaborate with dispatch to resolve customer issues post-booking and ensure successful deliveries.
  • Collect customer reviews after successful deliveries to enhance our company reputation.

Requirements:

  • Language Proficiency: Strong command of written and spoken English is required.
  • Experience: Previous experience in customer service, logistics, or administrative support is preferred.
  • Skills: Excellent communication, multitasking, and organizational skills.
  • Technology: Proficiency in using CRMs, email platforms, and communication tools.
  • Work Ethic: Ability to work independently in a remote environment and manage tasks effectively.

What We Offer:

  • A competitive compensation package of $17,500 - $22,000 per year (1099 position).
  • A fully remote position with flexible scheduling.
  • Opportunities for growth and development within our supportive team environment.

About Us:

Made up of industry enthusiasts, Monarch Transport Group is dedicated to innovation, reliability, and personalized service. Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation.



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