Senior E-commerce Solution Architect

7 days ago

Islamabad, Islamabad, Pakistan beBeeDiscovery Full time
Discovery Consultant Job Description

We are seeking a skilled Discovery Consultant to join our dynamic team. This role involves integrating, implementing, and supporting AI-powered product discovery and search solutions for global companies in various industries.

As part of the Product discovery team, you'll help leading brands enhance customer experiences by improving conversions, boosting average order value, and scaling personalized shopping experiences across regions.

  • Supporting new customers through onboarding and enablement by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.
  • Consulting with business stakeholders as a subject matter expert on conversational design and optimization strategies that deliver compelling customer experiences.
  • Mapping data sets to conversational flow and optimizing based on industry best practices.
  • Collaborating with cross-functional teams to ensure seamless project execution.
  • Developing comprehensive documentation for customer implementations.
  • Identifying potential risks and blockers within projects and proactively mitigating them.
  • Demonstrating expertise in the Product discovery platform and staying up-to-date with industry trends, features, and functionality.
  • Providing consulting services to internal and external stakeholders on conversational design and optimization strategies.
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Experience in delivering e-commerce solutions and driving value through industry best practices.
  • Knowledge of conversational design principles and e-commerce platforms.
  • Strong collaboration, communication, and problem-solving skills.
  • Ability to work effectively in ambiguous environments and prioritize tasks.
  • Outstanding asynchronous and remote communication skills.
  • Ability to engage different teams and drive project success.
  • Strong consulting skills and ability to act as a trusted advisor to customers.
  • Effective technical communication skills with the ability to explain complex concepts simply.
Benefits

This role offers a competitive market rate and additional benefits.

Others

Responsibilities include:

Building assistants, configurators, and search solutions.

Training and enabling customers to self-manage their solution.

Mapping data sets to conversational flow and optimizing based on industry best practices.

Collaborating with cross-functional teams.

Developing comprehensive documentation.

Identifying potential risks and blockers.

Staying up-to-date with industry trends, features, and functionality.

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