Digital Customer Service Representative

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a customer service executive, you will be responsible for delivering exceptional service via online platforms while managing inquiries and ensuring customer satisfaction.

Job Description

Your main responsibility will be to manage customer communications on social media, WhatsApp, and Shopify, ensuring every customer interaction is smooth and engaging.

Responsibilities
  • Respond to customer inquiries across multiple channels.
  • Process online orders and coordinate with the operations team.
  • Provide real-time assistance to customers and guide them through their order journey.
  • Maintain detailed records of customer interactions using CRM tools.
Requirements

The ideal candidate should have excellent communication and interpersonal skills, with prior experience in customer service, e-commerce support, or social media handling.



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